We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay with most major cards, including Visa, Mastercard, American Express, Discover, and Diner's Club. Additionally, we support Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

We currently accept payments in USD (United States Dollar).

If you’re experiencing issues with your payment, please try an alternative payment method. If the problem persists, feel free to reach out to us at contact@thefibreco.com, and we’ll be happy to assist you.

Apply your E-Gift Card code in the “Discount code or gift card” box during checkout.

Yes, you can apply multiple gift card codes to a single purchase.

Yes. Gift cards cannot be used for physical product purchases outside the U.S., Canada, Australia, and New Zealand.

If you received your E-Gift Card by email, click “View gift card balance” in the email.

If you do not have the E-Gift Card email, contact contact@thefibreco.com with the last four characters of your gift card code, and we’ll be able to look up your gift card balance.

E-Gift Cards do not expire.

Yes. The refund will be applied first to your gift card balance, then to any secondary payment method, if applicable.

Orders for yarn, kits, and accessories can be placed on the website for delivery to the USA, Australia, Canada and New Zealand.

If you would like to place an order for delivery to the UK and/or Europe, please note that we no longer accept orders for yarn, kits, and accessories for deliveries to these regions. Please visit our UK-based partner or visit our list of stockists to find a shop near you. 

Digital pattern purchases on this website can be made for delivery via email to customers in any region.

All orders to the USA, Australia, Canada and New Zealand ship from our warehouse in the Chicago Metropolitan Area.

USA: USPS either First Class or Priority Mail depending on package size (tracked)

Australia, Canada, and New Zealand: USPS Priority Mail International (tracked)

TO USA

order values up to $10: $6.00
$10.01–$79.99: $9.00
$80.00–$124.99: $12.00
$125 and over: free shipping
Note: E-Gift Card and digital pattern purchases do not count toward the total order value when determining shipping costs and free shipping.

TO CANADA

flat rate US$26.00

TO AUSTRALIA & NEW ZEALAND

flat rate US$50.00

The shipping cost does not include fees for customs charges or other local taxes. You may be charged for these fees by your local authority.

All orders are shipped from our warehouse in the greater Chicago area. Orders delivered within the US are not subject to additional customs and import charges. For deliveries outside the US, the shipping cost added to your order does not cover customs fees or local taxes. These fees may be charged by your local authority upon delivery.

We are experiencing an unusually high volume of orders following the announcement of our final season of yarn. Our team is working as quickly as possible, but dispatch times may be slightly longer than usual. Most orders will ship within 7–10 business days, and you’ll receive tracking information as soon as your parcel is on the way. Thank you for understanding.

You should have received an email with a confirmation of your order. If it is not in your inbox, please check your junk/spam folder. If you still can’t find it, feel free to email us at contact@thefibreco.com.

Please email contact@thefibreco.com as soon as possible if you need to make amendments to your order.

If you wish to cancel your order please let us know by emailing contact@thefibreco.com as soon as possible. If your order has not yet shipped, we will be able to cancel it and issue a full refund.

All yarn sales are final.

As part of our final season of yarn, we are no longer able to accept returns or exchanges on yarn purchases, including for reasons such as color preference or change of mind. This applies to all yarns, as they are offered at special pricing.

We kindly ask that you review product details carefully before placing your order, and we’re always happy to answer questions in advance at contact@thefibreco.com

All digital products, including knitting patterns, are non-refundable.

Please inspect your order upon receipt and contact us immediately if:

• an item is damaged or defective, or
  
• you receive an incorrect item.
  

If there has been an error on our part, we will of course make it right. Please email contact@thefibreco.com with your order number and a brief description of the issue, and we’ll take care of it as quickly as possible.