We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay with most major cards, including Visa, Mastercard, American Express, Discover, and Diner's Club. Additionally, we support Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

We currently accept payments in USD (United States Dollar).

If you’re experiencing issues with your payment, please try an alternative payment method. If the problem persists, feel free to reach out to us at contact@thefibreco.com, and we’ll be happy to assist you.

Orders for yarn, kits, and accessories can be placed on the website for delivery to the USA, Australia, Canada and New Zealand.

If you would like to place an order for delivery to the UK and/or Europe, please note that we no longer accept orders for yarn, kits, and accessories for deliveries to these regions. Please visit our UK-based partner or visit our list of stockists to find a shop near you. 

Digital pattern purchases on this website can be made for delivery via email to customers in any region.

All orders to the USA, Australia, Canada and New Zealand ship from our warehouse in the Chicago Metropolitan Area.

USA: USPS either First Class or Priority Mail depending on package size (tracked)

Australia, Canada, and New Zealand: USPS Priority Mail International (tracked)

 TO USA

order values up to $10: $6.00
$10.01–$79.99: $9.00
$80.00–$124.99: $12.00
$125 and over: free shipping

TO CANADA

flat rate US$26.00

TO AUSTRALIA & NEW ZEALAND

flat rate US$45.00

The shipping cost does not include fees for customs charges or other local taxes. You may be charged for these fees by your local authority.

All orders are shipped from our warehouse in the greater Chicago area. Orders delivered within the US are not subject to additional customs and import charges. For deliveries outside the US, the shipping cost added to your order does not cover customs fees or local taxes. These fees may be charged by your local authority upon delivery.

Orders within the US: Allow 3–7 business days for delivery.

Orders outside of the US:

• Canada: Allow 1–2 weeks for delivery.
• Australia and New Zealand: Allow 1–2 weeks for delivery.

You should have received an email with a confirmation of your order. If it is not in your inbox, please check your junk/spam folder. If you still can’t find it, feel free to email us at contact@thefibreco.com.

Please email contact@thefibreco.com as soon as possible if you need to make amendments to your order.

If you wish to cancel your order please let us know by emailing contact@thefibreco.com as soon as possible. If your order has not yet shipped, we will be able to cancel it and issue a full refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns on sale items or gift cards.

If you wish to return your order please enquire at contact@thefibreco.com. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thefibreco.com. You are responsible for the cost of return postage. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email contact@thefibreco.com if you wish to return an item. See the policy above on returning an item.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please get in touch with us at contact@thefibreco.com and we will arrange an exchange for your damaged order.